Refund and Returns Policy
If you wish to cancel your order before we’ve dispatched it, please call 0330 383 0022 to request cancellation.
We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!
Please note once we have dispatched an item(s) to you, the item cannot be cancelled, and the below returns process comes into effect with their respective charges.
Returning Online Products
But if this isn't the case we hope to make the returns process as simple as possible.
You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
To cancel your order you must contact us via telephone to notify us of your decision to return, we will then ask you to put in in writing via email or by post to confirm.
Below are our full details if you need to contact us for another reason.
To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
If the product(s) are not returned in their original condition, Fenyx Mobility reserves the right to charge for repair or replacement of any product(s).
This could be up to 50% of the price of the item. If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s).
Unfortunately we cannot accept returns on product(s) that are Made To Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used . A refund can only be given if the product(s) arrives faulty, damaged or incorrect.
Defective Items - Warranty
Your warranty covers you for all manufacturing issues that occur to the product.
* Subject to Conditions in section 8 of Terms & Conditions.
Returns Collection Fee Orders under £100 = £7.95, Rollators + £25.00, Wheelchairs = £50.00